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applicant Photo

Application Status: Approved
Visa Status: Not Known

Teacher Details:


Name: Dale
Teacher ID: 11844
Nationality: British
Have you lived or worked overseas before?: No

Placement Preferences


Available Date: 1st March 2022
Travel Plans: I am travelling alone
Location Preferences: City

Education


Highest Qualification: BA
Degree Subject: Business
University / Institution: Kingston University
Grade: 1st Class
Do you have a TEFL certificate: Yes
Details of TEFL certificate:

150 hour Premier TEFL Course
50 hours TEFL, 30 hours grammar and language awareness, 20 hours video & observation, 30 hours TEFL, 10 hours teaching large classes and 10 hours telephone teaching.

Were you educated in your native country?: Yes
Education comments:

Thomas More High School – Purley, UK
September 2000 – June 2000
8 GCSE’s including English Language & Literature

Work Experience

Position


Job title: Affordability & Collections Advisor
Employer: SES Water
Date of employment: May 2021 to Present
Summary of role:

Working with vulnerable customers to set up payment plans if they can’t afford their latest bills. Collecting payments where possible with bills that haven’t been paid in over 2 months.

Position


Job title: Service Advisor
Employer: Virgin Holidays
Date of employment: September 2019 – July 2020
Summary of role:

• Taking inbound calls and assisting and resolving any questions customers may have had.
• Handle all queries including, booking, re-options, upgrading and other general enquiries.
• Assist with queries and complaints generated, offer quotes for changes to existing bookings and upselling where appropriate to generate additional revenue.
• Actively contact customers in response to customer service questionnaires replies, arrange compensation where applicable, respond to customer correspondence, including complaints within industry and internal guidelines.
• Request and process refunds in respect of cancellations and meet weekly targets.

Position


Job title: Call Centre Agent
Employer: Willis Towers Watson
Date of employment: October 2015 – July 2019
Summary of role:

• Answer the phones and respond to member queries to set service standards.
• Hit individual KPI’s of 50 calls per day and also meet other team targets.
• Maintain and develop knowledge of pension schemes.
• Provide additional support to the administration team.
• Provide an efficient, professional service to meet all clients/member’s needs and promote the company and brand itself.
• Ran call center reports using Excel and distributed the reports to scheme managers.
• Put together training manuals for the pension schemes I worked on to help new starters.
• Buddying new starters and helping them build knowledge and confidence in the job.
• Gave team meetings when necessary.
• Provided 1-2-1 feedback for new starters and also marked phone calls.

Supporting Information:

Why do you want to teach overseas?:

I have visited South Korea on 5 occasions and have fallen in love with the country, people, culture, language and food. I also love teaching people and although I haven’t yet taught English abroad or in the UK, I know my love of teaching and training, especially with younger people in a number of fields can easily be applied to teaching English itself.

Why are you a suitable candidate for teaching overseas?:

I have a natural rapport with people, excellent communication skills, I’m well travelled, self motivated with great adaptability, multi tasking, leadership and time management skills. I am naturally inquisitive and consider myself to be an intelligent person. I understand and respect the great importance Asians apply to education and feel I will be able to engage well with my future student.

Additional information:

I have a letter of reference/recommendation written by my TEFL teacher after attending a 3 day TEFL Course in London. This can be supplied if requested.

Back to results

applicant Photo

Application Status: Approved
Visa Status: Not Known

Teacher Details:


Name: Dale
Teacher ID: 11844
Nationality: British
Have you lived or worked overseas before?: No

Placement Preferences


Available Date: 1st March 2022
Travel Plans: I am travelling alone
Location Preferences: City

Education


Highest Qualification: BA
Degree Subject: Business
University / Institution: Kingston University
Grade: 1st Class
Do you have a TEFL certificate: Yes
Details of TEFL certificate:

150 hour Premier TEFL Course
50 hours TEFL, 30 hours grammar and language awareness, 20 hours video & observation, 30 hours TEFL, 10 hours teaching large classes and 10 hours telephone teaching.

Were you educated in your native country?: Yes
Education comments:

Thomas More High School – Purley, UK
September 2000 – June 2000
8 GCSE’s including English Language & Literature

Work Experience

Position


Job title: Affordability & Collections Advisor
Employer: SES Water
Date of employment: May 2021 to Present
Summary of role:

Working with vulnerable customers to set up payment plans if they can’t afford their latest bills. Collecting payments where possible with bills that haven’t been paid in over 2 months.

Position


Job title: Service Advisor
Employer: Virgin Holidays
Date of employment: September 2019 – July 2020
Summary of role:

• Taking inbound calls and assisting and resolving any questions customers may have had.
• Handle all queries including, booking, re-options, upgrading and other general enquiries.
• Assist with queries and complaints generated, offer quotes for changes to existing bookings and upselling where appropriate to generate additional revenue.
• Actively contact customers in response to customer service questionnaires replies, arrange compensation where applicable, respond to customer correspondence, including complaints within industry and internal guidelines.
• Request and process refunds in respect of cancellations and meet weekly targets.

Position


Job title: Call Centre Agent
Employer: Willis Towers Watson
Date of employment: October 2015 – July 2019
Summary of role:

• Answer the phones and respond to member queries to set service standards.
• Hit individual KPI’s of 50 calls per day and also meet other team targets.
• Maintain and develop knowledge of pension schemes.
• Provide additional support to the administration team.
• Provide an efficient, professional service to meet all clients/member’s needs and promote the company and brand itself.
• Ran call center reports using Excel and distributed the reports to scheme managers.
• Put together training manuals for the pension schemes I worked on to help new starters.
• Buddying new starters and helping them build knowledge and confidence in the job.
• Gave team meetings when necessary.
• Provided 1-2-1 feedback for new starters and also marked phone calls.

Supporting Information:

Why do you want to teach overseas?:

I have visited South Korea on 5 occasions and have fallen in love with the country, people, culture, language and food. I also love teaching people and although I haven’t yet taught English abroad or in the UK, I know my love of teaching and training, especially with younger people in a number of fields can easily be applied to teaching English itself.

Why are you a suitable candidate for teaching overseas?:

I have a natural rapport with people, excellent communication skills, I’m well travelled, self motivated with great adaptability, multi tasking, leadership and time management skills. I am naturally inquisitive and consider myself to be an intelligent person. I understand and respect the great importance Asians apply to education and feel I will be able to engage well with my future student.

Additional information:

I have a letter of reference/recommendation written by my TEFL teacher after attending a 3 day TEFL Course in London. This can be supplied if requested.